Customer Support Representative
RaiseRight RaiseRight Grand Rapids, MI Grand Rapids, MI Part-time Part-time Estimated:
$33.
5K - $42.
5K a year Estimated:
$33.
5K - $42.
5K a year 1 day ago 1 day ago 1 day ago Customer Support Representative Grand rapids, MI Position Summary Make a meaningful impact for organizations and communities at a profitable and growing company through your skills as an Customer Support Representative? Yes, this role does exist! RaiseRight, the nation's leader in gift card fundraising, is looking for a Customer Support Representative.
This role will provide support to current and potential customers via phone, email, and chat; provide coaching and encouragement to coordinators on running and growing their program, using our online ordering website and inventory management tools.
You will work with organization families on overall program questions, account set up, website ordering, and product support.
And provide internal support to the fulfillment department to help correct issues with orders before they leave the building.
This position may have a possibility to accommodate work from home after a successful training period of four to six months.
What You will do Manage large amounts of incoming calls, emails, and chats.
Act as the voice of the company by providing oral and written support to customers.
Resolve customer problems by understanding the customer complaint/issue, determining the cause, and resolving the customer issue in a timely fashion.
Exhibit good problem-solving skills to help identify underlying issues and resolve them, and/or seek appropriate help by reporting the issue for further trouble shooting.
Build positive relationships with customers by going the extra mile and becoming a trusted resource.
Take on a sales role by promoting our tools and resources during customer interactions.
Who You are Must be comfortable working with computers and be willing to learn and use our online tools and internet-based applications.
Proficient in Microsoft tools including Excel, Outlook, Teams and Word Part time position working 3-4 days.
Prior customer service experience preferred Strong written, verbal, and active listening skills.
Customer oriented, with the ability to adapt and respond to personalities.
Why You should Work for us A mission driven culture Competitive compensation Direct employee earning through RaiseRight program Paid time to commit to volunteering in your community RaiseRight is the largest gift card fundraising platform in the United States, helping 50,000 organizations raise over $800 million for initiatives that matter to them.
Families purchase gift cards to use in their everyday shopping and earn rebates from retailers to offset expenses such as school tuition, athletic equipment, band trips, and church operations.
Fundraising through everyday spending is disrupting the traditional methods of selling baked goods, organizing annual events or asking for donations.
It is simply the right way to fundraise.
e05ApTFpn3.
Estimated Salary: $20 to $28 per hour based on qualifications.
$33.
5K - $42.
5K a year Estimated:
$33.
5K - $42.
5K a year 1 day ago 1 day ago 1 day ago Customer Support Representative Grand rapids, MI Position Summary Make a meaningful impact for organizations and communities at a profitable and growing company through your skills as an Customer Support Representative? Yes, this role does exist! RaiseRight, the nation's leader in gift card fundraising, is looking for a Customer Support Representative.
This role will provide support to current and potential customers via phone, email, and chat; provide coaching and encouragement to coordinators on running and growing their program, using our online ordering website and inventory management tools.
You will work with organization families on overall program questions, account set up, website ordering, and product support.
And provide internal support to the fulfillment department to help correct issues with orders before they leave the building.
This position may have a possibility to accommodate work from home after a successful training period of four to six months.
What You will do Manage large amounts of incoming calls, emails, and chats.
Act as the voice of the company by providing oral and written support to customers.
Resolve customer problems by understanding the customer complaint/issue, determining the cause, and resolving the customer issue in a timely fashion.
Exhibit good problem-solving skills to help identify underlying issues and resolve them, and/or seek appropriate help by reporting the issue for further trouble shooting.
Build positive relationships with customers by going the extra mile and becoming a trusted resource.
Take on a sales role by promoting our tools and resources during customer interactions.
Who You are Must be comfortable working with computers and be willing to learn and use our online tools and internet-based applications.
Proficient in Microsoft tools including Excel, Outlook, Teams and Word Part time position working 3-4 days.
Prior customer service experience preferred Strong written, verbal, and active listening skills.
Customer oriented, with the ability to adapt and respond to personalities.
Why You should Work for us A mission driven culture Competitive compensation Direct employee earning through RaiseRight program Paid time to commit to volunteering in your community RaiseRight is the largest gift card fundraising platform in the United States, helping 50,000 organizations raise over $800 million for initiatives that matter to them.
Families purchase gift cards to use in their everyday shopping and earn rebates from retailers to offset expenses such as school tuition, athletic equipment, band trips, and church operations.
Fundraising through everyday spending is disrupting the traditional methods of selling baked goods, organizing annual events or asking for donations.
It is simply the right way to fundraise.
e05ApTFpn3.
Estimated Salary: $20 to $28 per hour based on qualifications.
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