Technical Support Clerk Customer Service & Call Center - Grand Rapids, MI at Geebo

Technical Support Clerk

Grand Rapids, MI Grand Rapids, MI Full-time Full-time $21.
32 an hour $21.
32 an hour 6 hours ago 6 hours ago 6 hours ago Job Responsibilities Under the direction of the Prosecuting Attorney, while supervised by the office manager, provides technical support for the APA's in processing digital evidence and preparing such evidence for presentation in court.
Typical Duties:
1.
Work with the Prosecuting Attorney and APA's in preparing and reviewing digital evidence for trial and other court hearings.
2.
The individual may prepare audio/visual/digital recordings in the possession of the office as exhibits for court purposes.
This includes but is not limited to the redaction of videos, interviews and other materials as well as creating power-point and other audio- visual presentations for evidentiary purposes.
3.
The individual may review digital evidence to identify possible evidentiary material.
This includes but is not limited to listening to jail calls, interviews, and review and tabulation of body-camera and in-car videos.
4.
The individual may attend court hearings to provide support for digital evidence presentation.
Minimum Qualifications High school diploma or GED combined with two to three years relevant work experience of a progressively more responsible nature, or an equivalent combination of education and experience.
Must be proficient in editing audio/video material.
Preferred proficiency in the use of evidence.
com, Karpel, Watchguard, Camtasia.
Kent County Human Resources Benefit Summary UAW - General Full-Time Employees Effective January 1, 2023 Medical and Prescription Plans/Health Care Premium Health Care Providers - BCBS Wellness PPO or Blue Care Network HMO Prescription Provider - Capital Rx 20% of total healthcare premium per month - pretax Eligible for non-smoking and wellness exam incentives Medical benefits effective first day of the month after hire.
BENEFIT ELECTION FORM MUST BE RETURNED TO HUMAN RESOURCES WITHIN 4 DAYS OF HIRE.
Dental Plan - Varipro Class I - 100% of incurred charges (2 cleanings and 1 x-ray per person, per year) All other Services - 50% of reasonable costs (including Orthodontics) Up to $2,500 annually per family Vision Plan - VSP No charge for WellVision Exam; $20 materials co-pay with participating doctors Life Insurance $50,000 Term Life Insurance Supplemental Life Insurance Self-pay in increments of $5,000; Minimum-$15,000/Maximum-$150,000 Flexible Spending - Varipro Pre-tax contributions for Health and Dependent Care Vacation Leave 8 hours each month - 1st pay period each month 96 hours per year.
See contract for subsequent accrual.
Sickness & Accident Plan 1st day of accident or 8th day of illness 67% of gross wages; 26-week benefit Eligible after 6 months of service credit Eligible for one-time S&A Supplement Bank of 48 hours Long-Term Disability 60% of wages up to age 65; waiting period 180 days Holidays 11 Scheduled Holidays (8 Hours pay at regular straight time rate) Paid Time Off 40 hours (employees on the payroll at the start of the year with at least 6 months of service credit) Pro-rated based on remaining months in the year for employees completing 6 months of service during the year.
Probation Period First 6 months of employment Shift Differential $0.
50 per hour for regularly scheduled shifts beginning at 2:
00 PM or later Weekend Differential $0.
50 per hour for regularly scheduled shifts beginning at 11:
00 PM Friday and ending at 7:
00 AM Monday Overtime 1 1/2 times regular straight-time rate for hours worked in excess of 40 hours per week Merit Increases See contract for merit levels Tuition Reimbursement $315 per credit hour; maximum of 9 credit hours per year (see policy for eligibility) Mileage Published IRS Rate Deferred Compensation Enrollment first of each month with a minimum investment of $25 per pay period Retirement/Defined Pension Mandatory participation in a Contributory Defined Benefit Pension Plan.
Employee contribution is 9.
23% of pre-tax earnings Retirement Bonus Bank Employees who retire under the Kent County Retirement Plan (other than a deferred retirement) will receive pension service credit for all hours in their Retirement Bonus Bank at the time of retirement.
Supplement to Medical Benefits Premium Based on years of service, employees may be eligible for a medical benefits premium supplement.
Kent County Human Resources Benefit Summary UAW - General, Part-time Employees Effective January 1, 2023 Medical and Prescription Plans/Health Care Premium Eligible to purchase at a group rate, less $35.
00 per pay period contribution paid by the County.
Eligible for non-smoking and wellness exam incentives.
Dental Plan Not eligible Vision Plan Not eligible Life Insurance Not eligible Supplemental Life Insurance Not eligible Flexible Spending - Varipro Pre-tax contributions for Health and Dependent Care Vacation Leave Accrual based on weekly hours.
See contract for details.
Sickness & Accident Plan 1st day of accident or 8th day of illness 67% of gross wages; 26 week benefit Eligible after 6 months of service credit Eligible for one-time S&A Supplement Bank of 48 hours Long Term Disability 60% of wages; waiting period 180 days Holidays 4 Hours pay at regular straight time rate for each recognized holiday Paid Time Off 20 hours (employee on the payroll at the start of the year with at least 6 months of service during the year.
Pro-rated based on remaining months in the year for employees completing 6 months of service during the year.
Probation Period First 9 months of employment Shift Differential $0.
50 per hour for regularly scheduled shifts beginning at 2:
00 PM or later Weekend Differential $0.
50 per hour for regularly scheduled shifts beginning at 11:
00 PM Friday and ending at 7:
00 AM Monday Overtime 1 1/2 times regular straight-time rate for hours worked in excess of 40 hours per week Merit Increases See contract for merit levels Tuition Reimbursement Not eligible Mileage Published IRS Rate Deferred Compensation Enrollment first of each month with a minimum investment of $25 per pay period Retirement/Defined Pension Mandatory participation in a Contributory Defined Benefit Pension Plan.
Employee contribution is 9.
23% of pre-tax earnings Retirement Bonus Bank Employees who retire under the Kent County Retirement Plan (other than a deferred retirement) will receive pension service credit for all hours in their Retirement Bonus Bank at the time of retirement Supplement to Medical Benefits Premium Based on years of service, employees may be eligible for a medical benefits premium supplement.
The above is a summary of benefits.
For specific benefits information consult the collective bargaining agreement and the summary plan descriptions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.

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