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Client Services Support Assistant

Company Name:
Management Business Solutions
TITLE: Client
services
Support Assistant
LOCATION: Grand Rapids, MI
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Send a resume:
Visit our website: www.mgmtbsolutions.com
SUMMARY:
Ellis Capital Management has retained Management Business Solutions (MBS) as a collaborative partner to manage the applicant screening process. We have aligned our recruiting processes to identify, attract, and screen candidates for their part-time Client Services Support Assistant role in downtown Grand Rapids, MI.
RESPONSIBILITIES:
Maintain office supply needs
Manage Wealth Management Advisers and Trust Fiduciaries schedules
Greet clients upon their arrival at the office and make them feel welcome
Maintain hours spent on duties for clients, as it applies
Supervise and facilitate any other office administrative needs
Manage Client Contact Information in both paper and electronic (MS Excel) form
Answer phones and determine client needs; direct calls to advisor/fiduciary as needed, or assist client as directed in fulfilling their needs
Assist Wealth Management Advisers and Trust fiduciaries in tasks to help advance Client accounts
Review, revise and/or prepare correspondence to clients, referral sources, and prospects
Compile wealth management binders and other wealth management materials for new and existing clients
Print and compile Client Performance Reviews
Work with Excel Reports
QUALIFICATIONS:
Experience in office administration
Experience with client and/or customer interface
Ability to maintain confidentiality of all client communications, both written and verbal
Highly motivated and professional
Strong organizational and multi-tasking skills
High attention for detail
Excellent verbal and written communication skills
Proficient in all MS Office Suite products: Excel, Word, PowerPoint, Outlook etc.
Act in accordance with Ellis Capital Managements Code of Ethics
Proactive self-starter who offers suggestions for enhancements and efficiencies when appropriate
MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER

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