Technical Support Specialist
About Colliers International
Colliers International Group Inc. (NASDAQ and TSX: CIGI) is an industry-leading global real estate services company with 15,000 skilled professionals operating in 68 countries. With an enterprising culture and significant employee ownership, Colliers professionals provide a full range of services to real estate occupiers, owners and investors worldwide. Services include strategic advice and execution for property sales, leasing and finance; global corporate solutions; property, facility and project management; workplace solutions; appraisal, valuation and tax consulting; customized research; and thought leadership consulting.
Colliers professionals think differently, share great ideas and offer thoughtful and innovative advice that help clients accelerate their success. Colliers has been ranked among the top 100 global outsourcing firms by the International Association of Outsourcing Professionals for 12 consecutive years, more than any other real estate services firm.
Purpose of Position:
We are seeking a Technical Support Specialist to join our Grand Rapids and surrounding offices. This position will be responsible for working alongside the End User Computing and Infrastructure teams with the common goal of supporting the technology needs of dedicated customer and repairing service as quickly as possible in the Grand Rapids and the surrounding areas.
The Technical Support Specialist will provide onsite support to the local (home) office users as well as onsite and phone support to users in remote offices. The Technical Support Specialist will apply proven problem-solving, customer service and communication skills to help identify, communicate, and resolve end user issues. Travel is required to support multiple locations.
Summary of Essential Job Functions:
Provide desk side support for hands on issues
Provide phone support to users in onsite office location or remote locations
Familiarity with remote desktop support tools
Respond to requests and incidents by phone, email, support queue, on-site visits, or remote control sessions
Track and log all requests for desktop service into ticket tracking DB
Respond to end user within specified response SLA
Resolve incidents and service requests within the required SLA
Perform problem resolution research and document solutions
Escalate out of scope or unresolved tickets to appropriate IT personnel
Participate in technology implementations, both corporate wide and business-unit based
Perform Board-Room presentation setups
Replace failed phones, printers, network cables
Assist with company based software/hardware deployments
Maintain and track hardware inventory.
Coordinate office needs with Regional IT Manager and/or local office managers
Replace failed hardware on desktop and laptop computers
Image laptops, desktops, and workstations
Setup/provisioning of New Hire equipment
Assist in LAN/WAN operations; including setup, support, documentation
Coordinate office/cubicle setup and moves
Installation and configuration of network printers
Monitor and implement company policies, procedures, and standards to ensure compliance is met
Operational knowledge of networking, telephone, and infrastructure concepts
Ability to handle job stress, interact effectively with others in the workplace, and act with honesty and composure in public
Management of contracts/vendors within the Information Technology space
Other duties as required
Required Skills:
3-5 years of experience in an IT support environment
A
Certification & ITIL Foundations Certification (preferred)
Experience supporting Windows operating systems
Advanced software and hardware technical skills
Experience supporting networked environments
Experience supporting Apple computers
Excellent written and verbal communication skills
A strong candidate would be proactive, engaged, and personable.
Flexibility in work schedule must be able to work overtime including availability for emergency support when needed
Strong organizational skills, ability to prioritize tasks
Ability to work with minimal supervision
Ability to deliver outstanding customer service
Ability to build relationships with the clients
Possess a strong self-starter attitude
Strong attention to detail; ability to document problems and solutions
Ability to deliver excellent customer service at all levels of the organization and with external partners
Possess strong organizational, time management and project management skills with a demonstrated ability to work both independently and within a team environment
Ability to communicate clearly and concisely, both orally and in writing
Advanced skills in Microsoft Office applications (MS Word, Excel, PowerPoint and Outlook)
Exhibit a high level of professionalism and excellent interpersonal skills
Strong relationship-building ability, proactive, results-oriented, and resourceful
Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
Familiarity with Active Directory, DNS, Group Policy and DHCP
Proficiency within the Office 365 platform
Experience with VMware virtualization including VDI
Experience with Cisco CallManager, Unity, and VistaPoint
Experience with Crestron A/V product
Ability to manage vendors and vendor relationships
Familiarity with budgeting processes
Compensation and Benefits
Competitive salary including a full range of health benefits, vacation plan, 401K and other benefits are available.
Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Colliers International Group Inc. (NASDAQ and TSX: CIGI) is an industry-leading global real estate services company with 15,000 skilled professionals operating in 68 countries. With an enterprising culture and significant employee ownership, Colliers professionals provide a full range of services to real estate occupiers, owners and investors worldwide. Services include strategic advice and execution for property sales, leasing and finance; global corporate solutions; property, facility and project management; workplace solutions; appraisal, valuation and tax consulting; customized research; and thought leadership consulting.
Colliers professionals think differently, share great ideas and offer thoughtful and innovative advice that help clients accelerate their success. Colliers has been ranked among the top 100 global outsourcing firms by the International Association of Outsourcing Professionals for 12 consecutive years, more than any other real estate services firm.
Purpose of Position:
We are seeking a Technical Support Specialist to join our Grand Rapids and surrounding offices. This position will be responsible for working alongside the End User Computing and Infrastructure teams with the common goal of supporting the technology needs of dedicated customer and repairing service as quickly as possible in the Grand Rapids and the surrounding areas.
The Technical Support Specialist will provide onsite support to the local (home) office users as well as onsite and phone support to users in remote offices. The Technical Support Specialist will apply proven problem-solving, customer service and communication skills to help identify, communicate, and resolve end user issues. Travel is required to support multiple locations.
Summary of Essential Job Functions:
Provide desk side support for hands on issues
Provide phone support to users in onsite office location or remote locations
Familiarity with remote desktop support tools
Respond to requests and incidents by phone, email, support queue, on-site visits, or remote control sessions
Track and log all requests for desktop service into ticket tracking DB
Respond to end user within specified response SLA
Resolve incidents and service requests within the required SLA
Perform problem resolution research and document solutions
Escalate out of scope or unresolved tickets to appropriate IT personnel
Participate in technology implementations, both corporate wide and business-unit based
Perform Board-Room presentation setups
Replace failed phones, printers, network cables
Assist with company based software/hardware deployments
Maintain and track hardware inventory.
Coordinate office needs with Regional IT Manager and/or local office managers
Replace failed hardware on desktop and laptop computers
Image laptops, desktops, and workstations
Setup/provisioning of New Hire equipment
Assist in LAN/WAN operations; including setup, support, documentation
Coordinate office/cubicle setup and moves
Installation and configuration of network printers
Monitor and implement company policies, procedures, and standards to ensure compliance is met
Operational knowledge of networking, telephone, and infrastructure concepts
Ability to handle job stress, interact effectively with others in the workplace, and act with honesty and composure in public
Management of contracts/vendors within the Information Technology space
Other duties as required
Required Skills:
3-5 years of experience in an IT support environment
A
Certification & ITIL Foundations Certification (preferred)
Experience supporting Windows operating systems
Advanced software and hardware technical skills
Experience supporting networked environments
Experience supporting Apple computers
Excellent written and verbal communication skills
A strong candidate would be proactive, engaged, and personable.
Flexibility in work schedule must be able to work overtime including availability for emergency support when needed
Strong organizational skills, ability to prioritize tasks
Ability to work with minimal supervision
Ability to deliver outstanding customer service
Ability to build relationships with the clients
Possess a strong self-starter attitude
Strong attention to detail; ability to document problems and solutions
Ability to deliver excellent customer service at all levels of the organization and with external partners
Possess strong organizational, time management and project management skills with a demonstrated ability to work both independently and within a team environment
Ability to communicate clearly and concisely, both orally and in writing
Advanced skills in Microsoft Office applications (MS Word, Excel, PowerPoint and Outlook)
Exhibit a high level of professionalism and excellent interpersonal skills
Strong relationship-building ability, proactive, results-oriented, and resourceful
Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
Familiarity with Active Directory, DNS, Group Policy and DHCP
Proficiency within the Office 365 platform
Experience with VMware virtualization including VDI
Experience with Cisco CallManager, Unity, and VistaPoint
Experience with Crestron A/V product
Ability to manage vendors and vendor relationships
Familiarity with budgeting processes
Compensation and Benefits
Competitive salary including a full range of health benefits, vacation plan, 401K and other benefits are available.
Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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